Job Openings

Job Title: Admissions Coordinator and Student Services Coordinator

Department: Programming

FLSA Classification: Full-Time, Non-Exempt

Work Hours: Schedule flexibility outside the following parameters:

• 40 hours per week
• 2 closing shifts per week
• Ability to work between 4-6 PM 2-3 times per week required
• Occasional nights/weekends for recruiting purposes.

The Admissions and Student Services Coordinator will report to and partner closely with the Programming Manager to support OCoM’s mission: Building musical community through education and performance to enrich lives. The Admissions and Student Services Coordinator will manage admissions, withdrawals, lesson changes, and inquiries, while providing exceptional customer service and organizational support. Compensation is based on experience and skills.

To apply, please email jobs@omahacm.org and include a cover letter and resume. Duties include:

• Oversee Admissions Processes: Oversee the admissions, withdrawal, lesson change, and inquiry processes, ensuring a smooth experience for students and families. ● Coordinate Prospective Student Follow-Up: Assign follow-up tasks for prospective students to Program Assistants, ensuring timely and professional communication. ● Train and Support Hub Desk Team: Provide ongoing training, create procedures, and assign project tasks to the Hub Desk team to enhance enrollment and customer service efforts.
• Enrollment Software Expertise: Develop expertise in OCoM’s enrollment software, becoming the team’s go-to resource for troubleshooting and optimizing use. ● Inbox and Task Management: Monitor and manage the admissions inbox, assigning tasks to team members and maintaining timely responses.
• Delinquent Accounts Process: Oversee the process for delinquent accounts, including communication with families and coordinating next steps as needed.
• Financial Aid Administration: Collaborate with Director of Operations in planning the financial aid process and execute the final steps, ensuring accuracy and clarity for recipients.
• Provide Exceptional Customer Service: Serve as a primary point of contact for students and families, addressing questions, resolving concerns, and ensuring a welcoming and supportive experience throughout the admissions, enrollment, and ongoing participation processes.
• Hub Desk Shifts and Duties: Participate regularly in Hub Desk (reception desk) shifts, providing direct support to students, families, and staff while addressing inquiries and needs.
• Student and Family Communication: Maintain open lines of communication with students and families regarding admissions, class schedules, and changes to their enrollment status.
• Event Participation: Occasionally assist with recruitment events and open houses, which may take place on evenings or weekends.
• Collaboration with Teams: Work closely with the Programming and Operations teams to align processes and ensure efficient support for all OCoM programs.

Main Projects:

• Assist the Operations Director with annual re-enrollment and faculty scheduling in enrollment software.
• Maintain class scheduling and staffing in enrollment software.
• Generate regular reports to support programming and operations.
• Administrate Financial Aid process in collaboration with Operations Director ● Onboard new families to OCoM programming.

Experience and Qualifications:

• A college degree with 2+ years of experience in customer service and database management, or a high school diploma with 5+ years of experience in customer service and database management.
• Previous experience in a similar administrative role, preferably in a music or arts organization.
• Proficiency with database systems, project management tools, and Google Suite. ● Strong organizational, multitasking, and communication skills (both written and verbal). ● Ability to work independently and collaboratively in a fast-paced environment. ● Experience in admissions-related roles is a plus.
• Background in music or arts administration is preferred.
• Passion for music education and the arts.

Salary & Benefits 

• Starting at $38,000, variable with experience and abilities.
• 120 hours of paid time off.
• Additional five weeks of paid time off during Spring, Summer, Thanksgiving, and Winter breaks.
• Flexible schedule to meet the needs of work-life balance.
• Health insurance (80% employer paid premium for employee), life insurance, accidental death and dismemberment, and long-term disability paid by OCoM
• Optional dental, vision, short-term disability, and supplemental life
• 30 minute weekly lesson for the employee or immediate family member (during academic year) on any instrument we offer with any teacher who has an opening.
• $500 for professional development.
• $500 for any program, class, or event OCoM offers for you or any immediate family members.

AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Usual office working conditions.

WORK ENVIRONMENT 

While performing the typical duties of this job, the employee is not exposed to weather conditions. Occasionally, the employee may be asked to perform work outdoors.

The noise level in the work environment is usually moderate and could occasionally become loud.

Omaha Conservatory of Music is firmly committed to the policy of equal employment opportunity. We hire qualified applicants without regard to race, color, sex, religion, national origin or ancestry, age, marital status or veteran/military status, disability, genetic information, sexual orientation, gender identity or expression, or any other legally protected status.

As permissible under applicable law, applicants will be subject to a pre-employment background check after receiving a conditional offer of employment. This will investigate criminal background and other matters related to suitability for employment, particularly due to work in the proximity of children. Employment is contingent upon the results of this background check.

Seeking motivated, reliable, and enthusiastic strings teachers for the groundbreaking String Sprouts program.

Teachers will need to be proficient on the violin, excellent at working with young (pre-K) children, and have significant musical and/or educational training. Responsibilities include: teaching students with a positive attitude, following the provided curriculum, and monitoring your classroom administrative and equipment needs.

Minimum of Masters degree and/or four years related experience in areas of responsibility preferred. Qualified candidates should submit cover letter and resume with references to Candace Jorgensen, Director of Education & Community Engagement, Omaha Conservatory of Music, 7023 Cass St., Omaha, NE 68132.

Email to jobs@omahacm.org. No phone calls, please.